Once an order is placed, we will create production-ready preview images of the custom head(s) from your input photos. These will be emailed to you before production for approval. We can modify these according to your feedback. Only when you are happy will we proceed with production. If we don't hear back from you within 24 hours, we will proceed with production.
If however, you would prefer at this point to cancel the order then we will refund your money in full.
Once the previews are approved, the order cannot be cancelled. If you receive a defective or broken item, please let us upon receipt and we will replace defective items if need be.
You can review in detail our full Order Policy.